1. Please give an overview of your role and what this involves on a day-to-day basis:
My role involves receiving calls from customers with questions and issues about their credit card account. I then strive to make sure to help and advise them in the best possible way and to the best of my abilities.
2. Have you learnt any new skills or developed existing skills?
The new wkills that I have learned have mostly been knowledge based, mainly buidling aourn knowning more about banking and credit cards. My existing skills of communication, time managment, computer skills have all been developeed along with a long list of others
3. To what extent do you enjoy your programme?
I really wnjoyed the challenge that completeing the work offered and I'm really happy with how it has proceded.
4. How valued do you feel by Lloyds Banking Group?
I feel very valued within Lloyds banking group and I'm really happy ewith the support they give to my progression and to making myself more valued within the company.
5. How well organised/structured is your programme?
The programme structure is really good however I have had several minor issues with the organisation of the program, including time off at work per month to work on my apprenticeship items aswell as the organisation between the apprenticship advisor and LBG.
6a. How much support do you receive from your training provider?
My trainging provider was very supportive and easily contactable, she made sure that whenever I contacted her with a question she answered quickly no matter what the time or day.
6b. How much support do you receive from your employer?
I felt that the support I received from my employer could have been better, during the apprenticeship term we are suppossed to have an hour off the phone every month to spend time on our work. During the whole time doing my work myself and other in my team on the course have only had two or three hours off, and those were very difficult to organise.
7. How well does your salary/package meet your costs?
My salary happily met the costs of my apprenticeship and any purchases or using of funds for the course were minimal at most.
8. Are there many opportunities outside of work?
I have not really looked at any progression opportunities outside of Lloyds as I feel that progressing internally may be a better plan for the time being. However this may change in the future.
9a. Would you recommend Lloyds Banking Group to a friend? *
9b. Why? *
I would recommend Lloyds banking group to a friend and actually have done on several occassions. I find it is a really nice place to work with a very adult but fun outlook on work and very supportive in advancing and progressing myself if I work hard.
10. What tips or advice would you give to others applying to Lloyds Banking Group? *
I would advise them to be confident, ask questions and work hard. Lloyds are happy to put in the same amount of work in advancing you and helping you as you put in working for them.
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