Customer Service Officer at Lloyds Banking Group

Start Date:
2015
Location:
Birmingham
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£18,000 annually
Review Date:
24th March 2016

Connect with Lloyds Banking Group

Review Score

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

7/10

Sending out currency orders for the customer and putting currency into a customers account.

2. Have you learnt any new skills or developed existing skills?

7/10

Certain computer skills.

3. To what extent do you enjoy your programme?

7/10

It helps me with learning and team work and also my functunal skills.

4. How valued do you feel by Lloyds Banking Group?

6/10

I feel appreciated by my manager at Lloyds but not the overall higher managers within Lloyds.

5. How well organised/structured is your programme?

4/10

The helped asseser has been very good but not very helpful Learn Direct in general as a company because Im about 4 months into the programme and I still have not been given an asseser

6a. How much support do you receive from your training provider?

2/10

Not that much considering I have no asseser

6b. How much support do you receive from your employer?

8/10

I get the time I need to do my work

7. How well does your salary/package meet your costs?

8/10

It covers it well

8. Are there many opportunities outside of work?

6/10

Not that I have seen

9a. Would you recommend Lloyds Banking Group to a friend? *

No

9b. Why? *

Just because the longer you work for the bank, I just feel the less valued you are.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

Stay for a short period.

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