telephone banking advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Telephone banking consultant - taking calls from customers to assist with their banking needs, ensuring giving a great customer service on every call.

10/10

2. Have you learnt any new skills or developed existing skills?

i have realised how much my knowledge is within my role and it has helped to enhance my performance and given me more confidence to give presentations to colleagues and share best practises

10/10

3. To what extent do you enjoy your programme?

i enjoyed the content of the apprenticeship programme and my asessor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] provided exceptional support always being available to answer any questions that I had

10/10

4. How valued do you feel by Lloyds Banking Group?

i understand how much that Lloyds have invested in the programme and feel valued to be able to complete the course. The recognition and seminars helped improve my role.

10/10

5. How well organised/structured is your programme?

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] provided a very well organised and structured programme and the additional seminars made the programme more enjoyable. The content was very specfic to my role.

10/10

6a. How much support do you receive from your training provider?

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] provided an exceptional level of support and even answered questions out of work hours and was very efficient, providing any feedback to improve my work.

10/10

6b. How much support do you receive from your employer?

Lloyds provided any time of the phone and assisted in presentations. The seminars involved senior managers giving presentations which helped improve performance

10/10

7. How well does your salary/package meet your costs?

the apprenticeship was fully subsidised by Lloyds so did not require me to spend any of my personal money

10/10

8. Are there many opportunities outside of work?

I have not had the opportunity to develop my career due to childcare however it has improved my maths and english as I has been some time since I was in education

8/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

i have worked for lloyds banking group for 8 years and during this time they have supported me and provide a excellent working environment

10. What tips or advice would you give to others applying to Lloyds Banking Group?

i would encourage anyone to join the group and would say to be yourself and show commitment to your role