Senior Customer Advisor at Lloyds Banking Group

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£18,117 annually
Review Date:
March 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I currently work as a Senior Customer Advisor, dealing with credit card applications and servicing. In my day to day role I carry out a variety of tasks, which includes: credit card applications (new, trade and secondary), balance transfers, credit limit increases and general servicing queries.

2. Have you learnt any new skills or developed existing skills?


I have learnt a few new skills and developed a few others. The skills I have learnt have mostly been centered around the customer service part of my role, but I have been able to develop some of the skills I use on the application side as well.

3. To what extent do you enjoy your programme?


I enjoy the course a lot. I have a relatable instructor, the additional classes have been great to a certain extent (the class size for the Maths class was too large so the tutor did not get much time with you and everyone were at different stages of the coursework so this made it difficult) and I have been able to cope very well with the workload.

4. How valued do you feel by Lloyds Banking Group?


I feel very valued by Lloyds Banking Group, and I appreciate the time and money that has been invested in my course by the business. I also feel not only do they value me, but the qualification I will get as well and the career progression support and guidance has been invaluable.

5. How well organised/structured is your programme?


It has been well organised, although a timetable outlining when the additional classes were starting and finishing (in advance of them starting) would have been great.

6a. How much support do you receive from your training provider?


I have received great support when I have needed it. My assessor gave me his mobile number if I had any problems, would send a text to make sure I was available, gave me regular updates on my progression and really encouraged me when I needed it.

6b. How much support do you receive from your employer?


I get a lot of support from my employer. I get the time booked off for my course in plenty of time, my manager and I discuss my progress every month at my one to ones and if you cannot make it to one of the classes then there is a dedicated manager to email and let them know.

7. How well does your salary/package meet your costs?


I have had no personal expenditure in relation to this apprenticeship, as my employer has paid for me to do it. I cannot really say more then that.

8. Are there many opportunities outside of work?


In relation to job availability outside of my current employer, I wouldn't know what opportunities are available. I am very happy in my job, and I am doing this course to improve myself and aid with my progression through the business. With regards to opportunities within the business but outside of my own role, there are opportunities for me.

9a. Would you recommend Lloyds Banking Group to a friend? *


9b. Why? *

It is the first employer I have had in a longtime that has genuinely focused on improving me. I have an enjoyable job, and the support is in place to help me excel at the job. With the initiatives like 'Day to make a difference', it makes me proud to say my employer is giving back to the local community.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

Don't be afraid to ask about anything. If you see a job you want, mention it and even if you're not eligible for it you will be pointed in the right direction to help when are eligible. If you see a course you want to do, mention it and someone will help you with it.

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