Change Management Office Assistant at Lloyds Banking Group

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£22,500 annually
Review Date:
March 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


My role at the moment is Change Management Office Assistant, I help to govern projects within my team, making sure that they follow the correct processes.

2. Have you learnt any new skills or developed existing skills?


I have learned a lot of new skills, including project management skills, CMT skills and stakeholder management skills. I have developed a lot of my Microsoft Office Skills over this period of time too.

3. To what extent do you enjoy your programme?


I did enjoy my programme - I found that the company that I work for are very supportive, however the company that provided the training were quite hard to work with. When you needed to contact them about providing any advice they were never there to help.

4. How valued do you feel by Lloyds Banking Group?


I feel very valued by Lloyds Banking Group - they don't just focus on the work - they focus on you as an individual and how you can be better in yourself. They also treat you well, when you do well. It's great.

5. How well organised/structured is your programme?


The structure of my programme wasn't structured very well - I felt that I was always waiting around for the management to make choices on which department I was meant to be in. I also feel they weren't very organised either - especially Learn Direct.

6a. How much support do you receive from your training provider?


This is the part that I really struggled with - the training provider was really bad. They were never contactable and they always re-arranged the meetings that we had together.

6b. How much support do you receive from your employer?


I received a lot of support from Lloyds Banking Group, whatever I needed they gave me, including training. I found that they were very helpful when it came to making myself known within Business Services, which helped me to raise my profile and get me to where I am now.

7. How well does your salary/package meet your costs?


My salary meets my costs perfectly, I never have to worry about money. I always have enough to have a social life, and to go on holiday. I live close to my work place so that isn't an issue, and still live with my parents which definitely makes it a lot easier.

8. Are there many opportunities outside of work?


There aren't many company events that you can go to. We get one day a year to volunteer in the local community, which I love as volunteering is close to my heart. There are a lot of sport opportunities too. I play rugby and I also attend a lot of gym classes.

9a. Would you recommend Lloyds Banking Group to a friend? *


9b. Why? *

I would recommend Lloyds Banking Group to a friend because they are a very supportive organisation, and they make you feel very involved in what is going on within the bank.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

I would advise them to always keep on top of their work as it can get heavy sometimes, and make sure that they always talk to their training provider, see what you have done and see if there is anything you can do to get ahead. I would have liked to have been told about this to get more out of my apprenticeship.

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