1. Please give an overview of your role and what this involves on a day-to-day basis:
I am a Reservations Team Manager which involves coaching and motivating a team of 20 agents. I run training sessions for the agents to help improve motivation and performance. I also write their monthly and yearly reviews and deal with any day to day issues they may face.
2. Have you learnt any new skills or developed existing skills?
Whilst at Enterprise Rent-A-Car I have learnt a lot. I have completed my level 3 apprenticeship in Management and am now working on my level 5. I was also part of an internal leadership development programme which helped me improve my management skills and learn more about the business.
3. To what extent do you enjoy your programme?
I really enjoy all aspects of my role at Enterprise and have found my apprenticeship to be very beneficial. I have learnt about so many different aspects of management and feel that this will really help me progress in the future.
4. How valued do you feel by Enterprise Rent-A-Car?
I feel very valued in my role at Enterprise, I feel that I have been given lots of opportunities. I know that the work that I do is important to the business and the senior management team recognises this.
5. How well organised/structured is your programme?
We have a very structured training programme. I have regular meetings with my manager and have lots of support from our training team. There are clear expectations of what you need to achieve.
6a. How much support do you receive from your training provider?
My training provider has been excellent, I have two different advisors and both have been excellent. They are very good at talking me through my assignments and helping me to decide what areas to focus on. They have both been very friendly and I have enjoyed working with them.
6b. How much support do you receive from your employer?
I feel very supported by my employee I am given time to do my assignments and if I need help with any aspect of my apprenticeship they are there to help me.
7. How well does your salary/package meet your costs?
I feel that I am paid well to do my role. My pay is in line with other companies. The benefits at Enterprise Rent-A-Car are very good and I am happy with this.
8. Are there many opportunities outside of work?
We have regular company events including ones which we can attend with our family. Charity work is encouraged and we are given opportunity's to help the local community.
9a. Would you recommend Enterprise Rent-A-Car to a friend? *
9b. Why? *
I feel that Enterprise is a great company to work for. I have been given lots of opportunities to further my career. I have been encouraged to do additional training which will benefit me in my career.
10. What tips or advice would you give to others applying to Enterprise Rent-A-Car? *
Enterprise is a great company to work for and the opportunities you are given are fantastic. There are lots people that have progressed quickly within their career. Be prepared to work hard, as it is a very busy environment. As the company is progressing so quickly you have to be able to deal with change well and focus on the task at hand. If you do well in your role, the opportunities are endless.
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