Non-Fault Credit Repair Senior Specialist at Enterprise Rent-A-Car

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
March 2016

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am currently a Senior Specialist within the Non Fault Repair team at ERAC. On a daily basis i manage my workload in order to recover outstanding hire and repair costs from companies who insure the individuals who are at fault for causing an accident with our clients.

2. Have you learnt any new skills or developed existing skills?


I have learnt how to manage my time and developed the skills to train any new employees joining the company or transferring from a different area of the business. I have completed an NVQ in debt recovery which has assisted me in being the best i can be. It has also helped me develop a stronger sense of math skills which is great for a recovery role where maths is important.

3. To what extent do you enjoy your programme?


I really enjoyed my NVQ programme. I realised that i already had a knowledge base and was able to build on this throughout my time completing each stage. It was a great confidence boost to be able to learn and retain information which enables me to perform my job role more effectively.

4. How valued do you feel by Enterprise Rent-A-Car?


I feel that ERAC does value its employees both on a work and personal welfare level. They are great at helping with any concerns within the workplace and are also there to take the time to listen to any welfare issues. I have been happy with my experiences within my 2 years in the business, it is refreshing as not many companies have such a hands-on approach.

5. How well organised/structured is your programme?


My programme was neatly organised and structured. I was able to confidently carry out all of my assignments and help was always on hand whenever i required it. I have already recommended this to my peers and will continue to do so as i think it's fantastic.

6a. How much support do you receive from your training provider?


My training provider has been wonderful. I had a change in assessor part way through my course, i had been concerned that this would impact negatively. This was not the case, it was positive and in fact gave the whole process a refreshing feel. When i needed help the provider was always there to assist me.

6b. How much support do you receive from your employer?


I received a lot of support from my employer. They often asked how my NVQ was going and if i was enjoying it. They have allowed me to use some time within working hours to complete anything i needed to do. My employer really took time to be involved and up to date in everything i have done and continue to do so.

7. How well does your salary/package meet your costs?


My salary has changed in my 2 years at ERAC. I cannot complain too much in this respect, it is something i have had to get used to. The salary is not bad at all, however i do sometimes struggle with it in terms of a work/life balance and am aware that if i work hard i do reap the rewards.

8. Are there many opportunities outside of work?


I am unsure of the meaning behind this question and as such i am unsure what to answer here. If this relates to personal opportunities then i do not really have many, on a work basis sometimes teams meet for meals or team building activities.

9a. Would you recommend Enterprise Rent-A-Car to a friend? *


9b. Why? *

The company values are why i would recommend ERAC to a friend. I have recommended friends and ex work colleagues from my previous company. Unfortunately the salary package offered was too low and due to this none of my referrals have taken on a position here. I do continue to recommend the company to anyone i know looking for a new job though.

10. What tips or advice would you give to others applying to Enterprise Rent-A-Car? *

I would advise them that ERAC is a fun and friendly place to work. There are so many opportunities here and this is the reason i applied for a role 2 years ago. I would use my achievements and experience as an indicator that progression is possible. Advanced learning is on offer and the company really do uphold their values.

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