Service Delivery Analyst at Capgemini

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£16,000 annually
Review Date:
March 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


Service Delivery Analyst. I work alongside the Service Delivery Manager and the PMO in order to maintain documents for the account I am working on and help manage finances within the account. Incident management is a big part of my role as I must ensure all incidents are being recorded and dealt with accordingly. Internally, I must communicate with all members of the team, including those located in various other Capgemini sites. Externally, I must communicate with the client and ensure that tasks are being completed efficiently and in accordance with the time scale. I am responsible for the maintenance of documents and logs, which enable all forms and equipment/assets to be recorded.

2. Have you learnt any new skills or developed existing skills?


I am currently underway with completing a Level 4 Diploma. I have completed internal training courses with "e-learning". These include "The Code of Business Ethics" and "Contract Clauses". After completing my diploma I will go on to complete a Sponsored Degree. My personal skills have dramatically improved, such as my confidence.

3. To what extent do you enjoy your programme?


Every day is different, and new challenges are around every corner. My team collaborate together in order to reach the milestones. The company put their staff first, which means that if I am unhappy about anything, I am able to report it and the issue will be resolved. The programme met my expectations as it offered me a structured course with work experience. The support I have received has been fantastic as I know the targets I must achieve and the time frame to achieve them.

4. How valued do you feel by Capgemini?


Very valued. I feel respected as an individual and I receive recognition from external means, such as the apprenticeship company. My reports from the workshops highlight my progress. I am currently involved in the BRATHAY challenge and this will reward me in my career with Capgemini.

5. How well organised/structured is your programme?


My programme is very structured and all units which require completion are stated on the e-track website. This allows me to check what the units entail in detail. Training workshops are every other month and if I require more support, I am able to contact mentors/assessors whenever I require.

6a. How much support do you receive from your training provider?


My assessor/tutor visits me for reviews every other month. This allows me to keep up to date with my progress, along with informing my manager of where I am in my diploma. If I have any issues, I can contact the provider and these will be dealt with accordingly. Normally, if I had an issue, I would report it and within a few hours I would receive a phone call in order to resolve the issue.

6b. How much support do you receive from your employer?


I have monthly and weekly catch up calls with my managers. The HR Team also ask for monthly catch up calls in order to make sure we are all on track. If I had any issues, the HR Team would do their absolute best to resolve them in the most effective way. For example, I was unsure about who I should contact in order to receive a training pack and within an hour, HR had contacted another member of staff and the pack was sent to me.

7. How well does your salary/package meet your costs?


Any travel costs are reimbursed and hotels are booked through the company's recommended travel agent. The salary allows me to travel to destinations of my choice in my annual leave and it also allows me cover the costs of socialising. Capgemini offices are located throughout the UK, so my office is a reasonable distance away.

8. Are there many opportunities outside of work?


Yes. I have been to a career fair and plan to attend presentation evenings. I am involved in the BRATHAY challenge, which means that I am required to participate in events outside of work - such as interviews with BBC WM, interviews with senior members of staff etc. There are also lots of events such as the three peak challenge, the Tough Mudder 2016 challenge which I could get involved in.

9a. Would you recommend Capgemini to a friend? *


9b. Why? *

Capgemini is an organisation which provides a number of opportunities to younger people. They put the people first and have key values which I completely adhere to. The organisation is rapidly developing, which means that more opportunities are opening up, such as more apprenticeship roles and courses.

10. What tips or advice would you give to others applying to Capgemini? *

Have a passion for the role you are applying to. Do lots of research but don't tell the interviewer more facts about the company than they already know. When opportunities are given to you, take them and build up your profile and CV. Ask more questions about the role if you are unsure. Make sure it is the role you want to go for.

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