Service Delivery Analyst at Capgemini

Start Date:
London, Manchester, Ashford
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£16,000 annually
Review Date:
March 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I am a Service Delivery Analyst working for a large food distribution company through Capgemini. My team ensures the good delivery of the IT service that we provide, and within that my role is to perform various types of reporting and analysis on the service that we deliver.

2. Have you learnt any new skills or developed existing skills?


I have learnt a lot of new skills in this role. A primary skill that has developed is presenting and reporting - I have to be able to effectively communicate complex trending and analysis to my clients in a way that can easily be understood. I also have to manage relationships with the clients which is a new skill that I have had to learn. I am also simultaneously completing Project Management training, which has taught me a whole array of new skills.

3. To what extent do you enjoy your programme?


Before assuming this role I knew roughly what I was good at, and what aspects of working I enjoyed, but that role was entirely hypothetical - I had no idea what job would suit me. It was only after I joined this team that I realised that I would be hard pressed to find a role better suited to my set of skills. I enjoy problem solving, which I do on a daily basis, I feel like my work is valuable and makes a difference. The training on the program also ties in really well with the role and is instantly applicable.

4. How valued do you feel by Capgemini?


I feel very valued and supported. I receive constant praise and encouragement from both my managers and the clients I support. I am heavily involved in the account and I feel like I have an effect on my surroundings.

5. How well organised/structured is your programme?


My programme is fairly well organised and structured. The particular programme that I am on is very small in relation to the number of Apprentices that Capgemini takes on each year so perhaps gets a smaller amount of attention, but it is still run effectively. I haven't needed much support, but I fully believe it will be there if I do.

6a. How much support do you receive from your training provider?


My training providers (QA) seem to have had some operational issues since my course began. I have been on the course for about 6 months and have had only one visit from an assessor. The training weeks I embark on are well ran however.

6b. How much support do you receive from your employer?


My employer is fully supportive of me. I requested exposure to a slightly different area than I was working in, to help with my course and every endeavour was made to ensure that I got what I needed. I cannot fault the support that they have given.

7. How well does your salary/package meet your costs?


I live in Liverpool and travel to Kent every week, all at the expense of Capgemini. All of my travel and accommodation is covered so that I incur no personal cost. My salary covers my living costs adequately and is adjusted regularly based on my performance.

8. Are there many opportunities outside of work?


There are many opportunities offered and I feel that I have haven't taken full advantage. I plan on remedying this and playing a more active part in these opportunities.

9a. Would you recommend Capgemini to a friend? *


9b. Why? *

Capgemini are very supportive toward apprentices in my experience and I massively enjoy my work on a day to day basis. The career opportunities are very good too.

10. What tips or advice would you give to others applying to Capgemini? *

Capgemini are very encouraging of being yourself and playing to your strengths rather than conforming to a template that you think that they want. That said, the best advice is to be yourself, both in applications, assessment days and interviews.

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