Service Delivery Analyst Review

by Capgemini

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I currently work in a Service Introduction role, I first joined on a PMO role but was quickly put into a SI role where I had to develop a process between Capgemini and employer and put this into place, monitoring and tracking projects and ensuring they are ok to go into Service. On a day to day basis I work with a range of Project Manager, Service Delivery Managers, Service Introduction Managers, Architects and a VP.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed a range of skills since joining Capgemini - Not just knowledge of Projects, clients, service delivery etc. but also communication and confidence skills, I now host a range of meetings and have the confidence to speak to senior members of staff from different suppliers.

10/10

3. To what extent do you enjoy your programme?

I thoroughly enjoy my programme, the amount of support I get from my manager at Capgemini as well as my QA mentor is fantastic, I get exposed to a wide range of learning styles and also a range of suppliers (ATOS, HCL) etc.

10/10

4. How valued do you feel by Capgemini?

I feel far more than an apprentice, if I'm away for a training week sufficient cover needs to be put in place for my roles, I am treated and regarded as an important member of the team - Thanks to Capgemini!

10/10

5. How well organised/structured is your programme?

My programme is well organised, unfortunately due to some difficult circumstances within QA I didn't get to meet my assessor for a bit longer than I'd have liked but they were always there to support me and I could always be in touch!

9/10

6a. How much support do you receive from your training provider?

As mentioned above, unfortunately due to some difficult circumstances within QA I didn't get to meet my assessor for a bit longer than I'd have liked but they were always there to support me and I could always be in touch!

9/10

6b. How much support do you receive from your employer?

Capgemini support me massively, my direct manager has set up a one to one mentoring session with me on a weekly basis in which I can address any issues I have, anything I don't understand, where I'd like to focus on going forward etc.

10/10

7. How well does your salary/package meet your costs?

I was happy with my starting salary but due to the amount of work I now have I believe I may be working slightly above my pay grade.

8/10

8. Are there many opportunities outside of work?

Because I work on client site in Chesterfield all of the Capgemini staff who travel stay in the same hotel, we all meet downstairs in reception for 7:30 and go out to a different restaurant every week, which is very nice! They have also set up a badminton class weekly at the local leisure centre!

10/10

9. Would you recommend Capgemini to a friend?

Yes

9b. Why?

The support you receive is fantastic, working in a collaborative, friendly, hard working environment can set you up for an exciting and rewarding career!

10. What tips or advice would you give to others applying to Capgemini?

Sell yourself! Don't be afraid of being wrong, put your thoughts out there, & learn the 7 Capgemini values!