Application Support Analyst at M&G Investments

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£0 competitive
Review Date:
9th March 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


App Support Analyst

A day to day role involves providing Value to the business, this is normally done by solving any issues that may arise from a quick help in hand with finding a failure of a trade or a bug fix to run a report for the teams benefit.

I have exposure to the business which is good as I have improved communication skills and know how to handle multiple situations no matter how they are thrown at me. As said before the main responsibilities is to provided a value to the business users so they can continue to trade and then provide their service to the custodians.

2. Have you learnt any new skills or developed existing skills?


I have endless opportunities within M&G to improve my skills and even more so to develop new ones, support through my apprenticeship is there when required and I am currently taking external courses to help improve knowledge and gain skills to make my day to day roles easier.

Additionally from these courses I gain qualifications that are recognised industry wide, which is massively beneficial. I have been on Courses such as MTA Software Developer fundamentals and ITIL, I also have courses booked for the future of which one is JAVA. I think it is fair to say i'm currently on a very steep learning curve.

3. To what extent do you enjoy your programme?


M&G is an amazing company to work for and I felt part of the team on my very first day, It definitely exceeded my expectations when joining. It's somewhere I very much enjoy and feel I can reach my full potential within the company as the culture is very much welcoming.

4. How valued do you feel by M&G Investments?


Within the team I already feel valued even though i'm currently an apprentice, I was made to feel part of the team rather than the new boy that no one wants to take under their wing. I'm already participating in team projects and I have been put on first line support where I need to provide value to the business.

5. How well organised/structured is your programme?


The programme is very well structured and I have monthly meetings with my training provider alternating from phone and face to face meetings. There is also a lot of support internally from HR which help me keep on track with my programme and make sure I am progressing throughout the training.

6a. How much support do you receive from your training provider?


There is always support when required from the training provider from online documents or if I need to send an email with more personal queries. They seem supportive and willing to see me through the program and make sure that it is moulded specifically for my role.

6b. How much support do you receive from your employer?


Within M&G I receive all the necessary support required, from both HR and my manager if I have any issues I can go straight to them and they will direct me in the correct direction. I have regular catch ups with HR who seem very interested in pushing me to reach my full potential. Additionally with my manager I have 1 to 1's in which we discuss areas to improve and areas in what I am reaching target which is always a confidence boost.

7. How well does your salary/package meet your costs?


The salary allows me to travel into London for my job and be able to run my car which is a big bonus, I then also have some to enjoy a good social life which is vital in having a good work and social balance.

8. Are there many opportunities outside of work?


There are endless opportunities outside of work that are provided by HR and M&G as a whole. Events with external companies such as Investment 2020 and internal events within the auditorium are very beneficial towards understanding the bigger picture. There is also multiple social events which take place such as the football with front office and app support which I like to participate in when available.

9a. Would you recommend M&G Investments to a friend? *


9b. Why? *

The benefits when joining M&G are endless, and it is a company that will meet and exceed all of your individual needs. M&G is company that I can see myself building a career rather than just passing a few years, it has a unique culture which allows work to be enjoyable. I would recommend M&G to anyone.

10. What tips or advice would you give to others applying to M&G Investments? *

Confidence Be Yourself Be willing to work hard Do your research Gather prior experience in the finance industry this will help no matter what job role you're looking to apply for.

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