Product Support Consultant at Fujitsu

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£20,000 annually
Review Date:
February 2016

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


My position in the company is a Technical Support Specialist. My responsibilities include product support, training, proactive and reactive support tasks, etc.

2. Have you learnt any new skills or developed existing skills?


Since competition of the apprenticeship I have developed professional skills and confidence in the IT industry. I have received multiple Microsoft certifications, compTIA certifications and other industry recognised training.

3. To what extent do you enjoy your programme?


I enjoyed my apprenticeship very much. I have had various opportunities to learn new things, I work in a dynamic team and the culture is very good.

4. How valued do you feel by Fujitsu?


I feel that I am a valued team member. I receive recognition of my work from other colleagues and customers. I receive opportunities to extend my skills working on new projects where possible.

5. How well organised/structured is your programme?


My training initially started off quite poor. The college that provided the training were not very organised, however once Fujitsu raised concerns things started to turn around. I ended up completing my apprenticeship early.

6a. How much support do you receive from your training provider?


As per the above, my training provider were not very organised when I first started and this went on for a bout 6 months, but eventually things started to turn around and I completed my two year course in just under a year.

6b. How much support do you receive from your employer?


My employer was very supportive during and after the apprenticeship. My manager would provide regular one-two-ones to discuss progress and how to develop my career.

7. How well does your salary/package meet your costs?


My apprenticeship provided me with a good salary for my lifestyle. After competition of my apprenticeship my salary increased which was beneficial to me

8. Are there many opportunities outside of work?


I have been given different opportunities to support CSR work. I have taken part in quizzes during the evening and many other events. I am part of Fujitsu's Thames Valley Club, which gives access to discounted leisure activities as well

9a. Would you recommend Fujitsu to a friend? *


9b. Why? *

Overall, my apprenticeship has been very beneficial to me. It has helped me to get on the step ladder in the IT industry. I would recommend apprenticeships with Fujitsu because they are very supportive.

10. What tips or advice would you give to others applying to Fujitsu? *

When applying for a role at Fujitsu, tailor your CV for the position you are applying for, this gives you better opportunity than other candidates. The interview process is quite straight forward, and you can find out if you have a job in a few days.

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