Access Field Technician at Virgin Media

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£19,500 annually
Review Date:
February 2016

Connect with Virgin Media

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Access Field Technician - installing and servicing Virgin Media's Tv, Broadband and Telephony products.

2. Have you learnt any new skills or developed existing skills?


Gained a lot of usefull qualifications such as BTEC Level 2 and a intermediate apprenticeship certificate.

3. To what extent do you enjoy your programme?


I enjoyed the Apprenticeship program, meeting some great people and participating in training days.

4. How valued do you feel by Virgin Media?


Not very. Constantly working past 7pm, usually because of too many jobs been booked in or not enough travel time between jobs, no appreciation from management when completing the jobs. Frowned upon when not able to commit to overtime and marked down in monthly 1-2-1s due to this.

5. How well organised/structured is your programme?


The apprenticeship program was good, received good level of support and training from apprentice manager. always knew what needed to be done and when it needed to be done by.

6a. How much support do you receive from your training provider?


We had an apprentice manager and a trainer, all of which were there if we needed them. the apprentice team were happy to help.

6b. How much support do you receive from your employer?


Received a good level of support. Through the apprenticeship I had a mentor who was willing to help me with any questions or aspect of the job that I need help with.

7. How well does your salary/package meet your costs?


With the amount of jobs that I complete in one day I feel that I do not get paid enough for this. I also disagree with the fact that we have to earn commission by signing up new customers (also getting marked down in monthly 1-2-1 if haven't done so). Im not training to be a salesperson and the salary should reflect my technical performance. I also leave my house at 0720 to get to my first job for 8am which is also 40minutes unpaid everyday.

8. Are there many opportunities outside of work?


Nothing. Constantly being routed over 30minutes from my house and finishing roughly 8pm most nights I don't get to see my kids before they go to bed and not getting to see them before I set off for 0720 every morning. If I'm lucky enough to have a day off work, if I'm not being pestered for overtime, I tend to be doing work related paperwork like van audits, van mileage or completing surveys as I do not get enough time during the working day.

9a. Would you recommend Virgin Media to a friend? *


9b. Why? *

I would recommend to work for Virgin Media as it is a great company to work for in terms of benefits, job security and progression. However this is has been ruined for me specifically the job role. Being overworked and under valued.

10. What tips or advice would you give to others applying to Virgin Media? *

At the start of the apprenticeship I would of benefitted from interactions/conversations with the technicians currently doing the job role. Getting the perspective from their point of view as pose to someone who hasn't done the job and in affect pulling the wool over our eyes. A lot of presentations on how the company is a great company. The assessments days and interviews were very relaxed and comfortable. This was a great way of finding out what type of people we are.

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