Relationship Team Officer at RBS

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,594 annually
Review Date:
February 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


My role as an apprentice in relationship management support is to learn the role of an assistant relationship manager and assist the support team. Day-to-day this means dealing with customers in a professional manner. This contact can take a number of forms, including face-to-face meetings and phone calls. My role is then to support the management of this relationship by dealing with customer requests, processing paper work, and working on developing the bank relationship with the customer.

2. Have you learnt any new skills or developed existing skills?


Since starting my apprenticeship I have developed a variety of crucial skills. The main skill that my apprenticeship is developing is communication. Everday I am required to communicate with customers, and so my ability to build professional relationships and deal with customer requests has been highly important. My apprenticeship has also developed my skills in time-keeping and organisation. My role can at times demand a lot of time and so time-keeping and organisation ensures that I keep on top of my workload.

3. To what extent do you enjoy your programme?


I have found my apprenticeship incredibly enjoyable. The development of my skills and understanding of the banking sector has been excellent. After leaving school I knew that the banking sector was where I wanted to go and this apprenticeship has allowed me to combine increasing education and hands-on experienc.e.

4. How valued do you feel by RBS?


RBS has been fantastic in making me feel welcomed and valued. The team, certainly on a regional level, has given me a number of responsibilities from day one which has allowed me to integrate into the team quickly and the appreciation that I recieve for my work is an incredible reward.

5. How well organised/structured is your programme?


The structure of my programme is excellent. The 18 month scheme aims to raise my level of education and understanding of banking, whilst exposing me to a wide-range of banking experiences. The programme also offers me the opportunity to move into other areas of banking after my apprenticeship finishes. This is great as it offers me a great range of career opportunites and support after my programme concludes.

6a. How much support do you receive from your training provider?


My training provider gives me a tremendous amount of support. Each month I have a telephone review with my assigned mentor. This gives me the chance to discuss any issues I may be experiencing, and develop a plan for next steps in my apprenticeship. I have also been provided with a variety of points of contact which allow me to resolve issues promptly. Weekly training webinars have guided me through my learning and kept me on track.

6b. How much support do you receive from your employer?


RBS has provided me with a wealth of support. Regionally the team has worked to include me and train me up. This has been done in a number of ways, including apprentice meetings and training sessions. In addition to this, I have been assigned a mentor to guide me through my training and ensure that my educational needs are met.

7. How well does your salary/package meet your costs?


My salary/package more than meets my costs. My salary/package has helped make me feel valued, and also gives me the ability to make a start on preparing for the future. I have been able to make monthly pension contributions and make savings towards a future home. In comparison to other apprenticeships, my salary/package is very good.

8. Are there many opportunities outside of work?


Outside of work there are a number of social networking opportunities. This includes team meals out and local community gatherings. For example, The Young Bankers Association gives me regular opportunities to engage with other young bankers who are beginning their career.

9a. Would you recommend RBS to a friend? *


9b. Why? *

RBS is a hugely supportive and rewarding employers to work for. So far my apprenticeship has been immensely enjoyable and rewarding. I look forward to developing my skills and career opportunities within the RBS Group.

10. What tips or advice would you give to others applying to RBS? *

Being yourself and working hard are the key features of any RBS employee. A potential employee should be able to demonstrate this and provide examples of the skills necessary to excell in their role.

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