Assistant Relationship Manager at RBS

Start Date:
2015
Location:
Cambridge
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£20,500 annually
Review Date:
18th February 2016

Connect with RBS

Review Score

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

8/10
  • Helping to maintain a positive customer relationship
  • Answering customer account queries
  • Prospecting
  • Account opening
  • Booking meetings

2. Have you learnt any new skills or developed existing skills?

10/10
  • Communication skills have improved
  • Confidence has grown
  • I.T. skills have increased

3. To what extent do you enjoy your programme?

8/10

Really enjoy my programme. Daily customer interactions, great team and support.

4. How valued do you feel by RBS?

9/10

Really feel valued. We have living our values awards, love awards and people boards meetings to discuss our work environment and to help us feel appreciated.

5. How well organised/structured is your programme?

5/10

When I first started I felt like programme could be structured better as I didn't have many jobs to do at first and was eager to get stuck into the role however 6 months on I am doing much much better and I am fully stuck into the role.

6a. How much support do you receive from your training provider?

5/10

BPP have been okay. Exam was very difficult compared to support provided by BPP and not much help on coursework.

6b. How much support do you receive from your employer?

8/10

Everyone is very supportive. Whenever I have a customer or customer question which I am unable to answer my colleagues are quick to help me.

7. How well does your salary/package meet your costs?

9/10

Salary is excellent considering it is an apprenticeship and you are gaining two recognised qualifications.

8. Are there many opportunities outside of work?

9/10

Lots of opportunities to volunteer in the local community, RBS gives employees 5 volunteering days a year to encourage more of us to help out.

9a. Would you recommend RBS to a friend? *

Yes

9b. Why? *

Really enjoying my role. Great work atmosphere, great team - everyone is very supportive and even though I am much younger than those in my office, age is never an issue.

10. What tips or advice would you give to others applying to RBS? *

  • Be confident
  • Research the bank including Lombard (Asset Finane), Invoice Finance - be sure to know all the parts of RBS Group.

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