Change and Problem Manager at Nomura

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£19,000 annually
Review Date:
February 2016

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I manage changes in my team which means going through them and approving them, making sure they're all correct with the right information put in. Managing problem tickets that related to tasks and incidents. creating agenda and minutes for meetings.

2. Have you learnt any new skills or developed existing skills?


I have learnt the Comptia A+ qualification and tech certs. I have learnt how to be more professional and communicate better.

3. To what extent do you enjoy your programme?


I enjoy the team I work in as I have a great manager that helps me when needed and gives good advice. I have met really nice people in the company that are willing to help you no matter what e.g. with my comptia qualification. Having an apprenticeship in this company really did exceed my expectations.

4. How valued do you feel by Nomura?


I feel valued as I get recognition from my manager and senior manager that I am doing really well and have picked up quite a lot of responsibilities.

5. How well organised/structured is your programme?


The programme is well organised, however my assessor can be quite disorganised

6a. How much support do you receive from your training provider?


The support was really great from my trainer I had for my comptia qualification

6b. How much support do you receive from your employer?


I receive excellent support from my manager and senior manager, but even other members in different teams

7. How well does your salary/package meet your costs?


The travel costs are quite steep for an apprentice but the salary is really good and you are fully able to support yourself on it

8. Are there many opportunities outside of work?


Nomura are always holding charity events, classes, sport activities, activities for the kids, apprentice activities, the list goes on

9a. Would you recommend Nomura to a friend? *


9b. Why? *

It's a really great company to work for, they look after you and your needs and give great support when needed. There are so many opportunities to have a go at, training is provided if you want to go etc

10. What tips or advice would you give to others applying to Nomura? *

Maker sure you look smart and are punctual, be friendly and positive

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