1. Please give an overview of your role and what this involves on a day-to-day basis:
Sales associate Customer service is priority. Day to day I help with deliveries and work on the shop floor. As a school leaver you get the opportunity to take on extra responsibilities and help out the management team. You are recommended as a senior so you can help on a daily basis with returns and exchanges. You also have the chance to help make decisions within the department.
2. Have you learnt any new skills or developed existing skills?
Developed my confidence, teamwork skills, planning and organising, and I hope to further my leadership skills in the future with help of the programme.
3. To what extent do you enjoy your programme?
I really enjoy my job role on a day to day basis. During the programme I have met a huge variety of people and I have been able to move into three different departments and therefore get a greater understanding of Harrods.
4. How valued do you feel by Harrods?
All my hard work is highly valued. I often get recognised for the work I do by my supportive management team.
5. How well organised/structured is your programme?
The programme is very organised. As well as being on the shopfloor we also attend training sessions on a regular basis. To add to this we also have regular presentations to share our progress.
6a. How much support do you receive from your training provider?
We have a advisor from Learning and Development who is the main contact. As well as this due to the programme we have a lot of support from all the management team.
6b. How much support do you receive from your employer?
All the managers welcome our support and encourage us to develop in the department. They allow us time away from the floor to help them and work on our personal development.
7. How well does your salary/package meet your costs?
My travel costs are very high as I am still living at home in Kent so I have to commute to London everyday. However Harrods pays very well and also pays my travel upfront so it is deducted automatically from my salary.
8. Are there many opportunities outside of work?
Harrods offers a lot of voluntary opportunities. As well as this they also offer a fitness club after work once a week and welcome any other event ideas.
9a. Would you recommend Harrods to a friend? *
9b. Why? *
Harrods is a lot of fun to work at. I have met extremely interesting people throughout the programme from all areas of the business from shop floor to senior members.
10. What tips or advice would you give to others applying to Harrods? *
The application process is really good fun. There is a lot of group exercises to test you teamwork skills. As a school leaver they realise you don't have much experience but as long as you are willing to learn you will be fine.
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