1. Please give an overview of your role and what this involves on a day-to-day basis:
My role at Harrods is training to be a highly successful sales associate, this involves a high level of presence on the shop floor where most of my time is spent experiencing the day to day trading of the business, while using and applying my training that I learn in sessions off of the shop floor. My tasks during the day are to ensure that the customer experience at Harrods is of the standard that our customers expect with a globally renowned name, while ensuring that the environment our shoppers are in is clean, tidy and showcasing the latest collections from some of the worlds most well known designers.
2. Have you learnt any new skills or developed existing skills?
Since starting at Harrods I have learnt many new and interesting skills that I can take with me through my career. I have learned how to approach and respect other cultures around the world, as well as take on skills found at much senior levels to ensure that the department that I am working in runs as smoothly as possible.
3. To what extent do you enjoy your programme?
I really enjoy the Retail Academy run by Harrods, and it is a valuable opportunity to kick start my career in retail, I can't think of a more exciting environment then Harrods in terms of the team that I work with, as well as the customers that walk through our doors every day. I see each day differently and that no two days are quite the same in Harrods. I think that the program and working in Harrods has surpassed my expectations and for that it has made my time in Harrods so far more enjoyable then I imagined.
4. How valued do you feel by Harrods?
I think that as an individual and as a delegate of the Harrods Retail Academy I feel valued by the company as an ambassador to the company and the brand showing that Harrods offers opportunities to anyone and everyone.
5. How well organised/structured is your programme?
The Retail Academy is a well organised programme with dates planned well in advance and also providing training and information at relevant times of the year, such as providing management level training prior to a peak trading period. Meetings with our program director are arranged monthly and through a mail based intranet so it can be timed at suitable times for both parties.
6a. How much support do you receive from your training provider?
I feel that I have full support from Learning and Development at Harrods, who offer a range of advice and services to ensure that we are supported both in our professional lives as well as our personal lives.
6b. How much support do you receive from your employer?
I feel as though I am supported by my management team in my area. Any concerns that I have in the terms of work or personal life, my managers will either provide advice or point me in the right direction to ensure that I can find the relevant support that I need.
7. How well does your salary/package meet your costs?
My salary has been enough to live off of comfortably being able to meet all of my expenses and in most cases allow me to have enough at the end of the month to put away for savings. I budgeted my place of living, and travel expenses over what I was told I would be paid from my pay package.
8. Are there many opportunities outside of work?
The company offers many activities outside of work such as fitness classes as well as voluntary everts that allow us to give back to the community outside of work. Internally the company also offers many chances to have meetings with very senior people such as having breakfast with our Managing Director to have the chance to express any concerns or recommend new ideas for the business.
9a. Would you recommend Harrods to a friend? *
9b. Why? *
I think that for anyone wanting to start their career in retail there is no better place to start out then Harrods. It offers so much as a company, and allows people to develop themselves to the best that they can be.
10. What tips or advice would you give to others applying to Harrods? *
The application process for the retail academy is straight forward and very quick. The interview questions really make you think so I would prepare as best you can so you can show the recruiting team that you can showcase the very best version of yourself that you can. If unfortunately you are unsuccessful just remember that its all an experience that you can take on with you in the future.
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