Training Administrator at Costain

Start Date:
Maidenhead Central London & City
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£1,200 annually
Review Date:
February 2016

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am currently studying fro my Level 3 Business and Administration at Costain House in Maidenhead. My role involves me completing task set by my apprenticeship assessor. This could be units that relate to what my job role is. I also book employees on training courses, paying for invoices, responding to emails, tracking managements P cards. In my job I interact with my colleagues in the office, I also speak to external customers over the phone.

2. Have you learnt any new skills or developed existing skills?


I have learnt many skills whilst working in Costain. My communication skills have improved I can comfeterbally speak to people over the phone, email, face to face. I also know if I need to be formal or informal. I have also learnt how to use email, because I have never use this programme only for work. I have also learnt to work in a team and listen to instructions.

3. To what extent do you enjoy your programme?


Working in the team I enjoy, because everyone is very friendly and as a department help each other and work well together. I also enjoy that I get to do work that is not only just my apprentice work but I also get office work which makes a difference in the department.

4. How valued do you feel by Costain?


I enjoy working at Costain and believe they have made me feel welcome in the department I am working in. I also am happy that they give me different opportunities, such as being part of the grad scheme, visiting different offices.

5. How well organised/structured is your programme?


The programme is very organised and structured. My line manager and me have discussed my personal and professional objectives. I have also split my days so AM I do my apprenticeship coursework and in the afternoon I do my office/role jobs. I also attended a Costain Induction when I started, this was a presentation that's talked about the business and what they did and career progression in Costain. The support I receive is amazing, my assessor and line manager keep me in the loop and we work together as a team to help me finish my NVQ. In my department, everyone in the team help me and teach me new stuff/skills. This helps build my confidence but also helps build up a strong portfolio.

6a. How much support do you receive from your training provider?


My advisor is great, she is easy to contact and replies very quickly to me. She helps break down the topics making sure I understand them. She is always helping me progress and understands the support I need. Work that is set is always explained and she answers my questions in details.

6b. How much support do you receive from your employer?


My Line manager always helps me to progress, she sits in in my meetings with my assessor and we discuss my progress and what steps to take. I also have one to one meetings with her every week to discuss my progress and any help/ support I need. Work loads is manageable as I get work that can help me support my portfolio. My team are always supporting me, helping me with questions/queries. The guide me and always willing to help. The team is always friendly and make me feel very welcoming.

7. How well does your salary/package meet your costs?


I think my pay is very good. I live with parents so they pay I get is spent on me. The travel to work is very quick on train as I live close by. The work shuttle bus helps as they do back and forth dropping to the station. The money I gain, is spent on myself for clothes and social. This could be watching movies with my friends, eating out. The location of the office is suitable for me as I don't live to far and is inly one train for me.

8. Are there many opportunities outside of work?


The company takes you to events that is happening, that relate to work. They are also times when you can go on site and see how other departments and sectors work. They also give you paid 2 says where you can do volunteering work for the community.

9. Would you recommend Costain to a friend?


9b. Why?

Costain is a great company, you can progress in you job and people are always willing to help. Everyone is very nice and welcoming and is a great team to work with.

10. What tips or advice would you give to others applying to Costain?

Interview- Understand what Costain do and know what sectors they work in. What schemes they have e.g. grad scheme Practise questions before the interview as you want to be the best.

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