Customer Service Representative at 3M

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£10,000 annually
Review Date:
February 2016

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


My role is an customer service representative, this involves in processing orders manually and electronically. I am currently dealing with claims from wholesalers. I daily interact with customers over the phone and through email. I also do daily reports on the most current back orders.

2. Have you learnt any new skills or developed existing skills?


My time management has improved due to having to make time for all my tasks in my work day. I am getting more confident speaking to customer through email and over the telephone.

3. To what extent do you enjoy your programme?


I enjoy the apprenticeship, it gives you real experience while earning a qualification. I enjoy it as the team are very friendly and helpful & i enjoy my daily tasks.

4. How valued do you feel by 3M?


I feel valued by the team at 3M. I have been involved in projects/tasks- currently involved in the E-Comms project & have done data cleansing tasks that are preparing us for the move to SAP which i felt that i was appreciated for.

5. How well organised/structured is your programme?


I feel like the programme is well organised, my assessor comes in every 7 weeks assigning work for me to do and signing units off. I also go to Birmingham to the learning centre to learn and take exams.

6a. How much support do you receive from your training provider?


I receive enough support that if i have a problem or an issue I was unable to solve myself I could turn to my training provider for support. They are quick at responding to me aswell.

6b. How much support do you receive from your employer?


At 3M if I have a problem with work, Their attitude is positive and always willing to help me. My manage and I have fortnightly one to ones where we discuss how I am getting on and where I can improve.

7. How well does your salary/package meet your costs?


The salary is higher than the apprentice minimum wage which helps with travel as I have to travel quite far to get to work. I can live comfortably buying food for myself and paying for my horse excluding rent.

8. Are there many opportunities outside of work?


I dont think there is many opportunities outside of work. although I haven't really took an interest if there are any opportunities. As I live quite a distance from 3M I think it would be quite hard to take part in any activities after work.

9a. Would you recommend 3M to a friend? *


9b. Why? *

It has been a good experience for school leavers/young adults who are more practical. It is a good career step in to a well known good company to work for.

10. What tips or advice would you give to others applying to 3M? *

Be confident & Enthusiastic towards the job role. Research the company as it is good to have knowledge of the history and what products they make. It is a good opportunity to be apart of the company.

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