Access Planner at Virgin Media

Start Date:
Banstead Central London & City
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£20,800 annually
Review Date:
January 2016

Connect with Virgin Media

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Apprentice Access Planner for Virgin Media. Daily basis of my job is to complete a job pack for the contractors to complete the install for the customer.

2. Have you learnt any new skills or developed existing skills?


I have develop my computer skills as I have to use different system types for my job such as FORCE and Fulcrum. I have also developed my way of learning as I have a mentor and plenty of resource arounds me to help me learn.

3. To what extent do you enjoy your programme?


I'm really enjoying the programme so far, we have a lot to learn still which is exciting and I enjoy being in an office based environment. The company is really positive, but could maybe have a slight more element of fun.

4. How valued do you feel by Virgin Media?


I feel that my apprentice managers appreciate me, I like to show an interest with how im getting on.

5. How well organised/structured is your programme?


The programme is very structured due to the time limits and work load we have to complete. I can see that there is clear objective to get us fully up to speed by the end of the apprentice, however I do think that some sections could do with more relaxed time schedules if you want to work on them more/less.

6a. How much support do you receive from your training provider?


both of my apprentice managers are supportive as we see them occasionally they give us guidance sheets and they are always a phone call away.

6b. How much support do you receive from your employer?


My mentors are always about to give me continuous support although they are very busy. Virgin Media as a company always provide courses and funding for me to further my learning.

7. How well does your salary/package meet your costs?


Although the salary is competitive among other companies, the cost of living in London is extremely high and on an apprentice salary the cost of getting to and from work takes out a large percentage. However the canteen is extremely good value for money.

8. Are there many opportunities outside of work?


There are plenty of opportunities outside of virgin if you want to get involved with events and there are plenty of charity events which scope cover. this gives a great opportunity to meet new people that work with virgin all over the country.

9. Would you recommend Virgin Media to a friend?


9b. Why?

I've been with Virgin Media since I was 18 and have always found the company to look after you as much as they can, I'm currently in my second apprenticeship with VM so can't complain about the lack of opportunities within the company.

10. What tips or advice would you give to others applying to Virgin Media?

As long as you be yourself, prepare for your interviews and show a willingness to learn I'm sure your be successful.

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