Apprentice Access planner at Virgin Media

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£17,500 annually
Review Date:
January 2016

Connect with Virgin Media

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I'm an apprentice planner at Virgin Media where my daily tasks vary. Every morning I create tickets for customers that are awaiting their premises to be surveyed, and in the afternoon we work on our apprentice booklets and coursework if we haven't got an planning work. I have to interact with the whole team on a daily basis to ask for their advice and guidance which planning packs that I may be given.

2. Have you learnt any new skills or developed existing skills?


We gain qualifications during the apprenticeship which specifies for our job role. Virgin offer us extra courses to go on to extend our skills, for example, I will be going to Birmingham for a week to learn how to work one of the computer programs I will be using in my role.

3. To what extent do you enjoy your programme?


This program is completely different to anything I've done before, however I'm finding it a thoroughly enjoyable experience as the company is great to work for, my team is friendly and supportive and I feel that it's gone above my expectations.

4. How valued do you feel by Virgin Media?


I feel that every member of each team is treated as a valuable asset to the company, for example, support is continuously offered by both my apprentice and office managers which shows that they want us to over achieve within this program.

5. How well organised/structured is your programme?


The program structure is strong as we receive help sheets on what the courses are and how to do well within them. At VM we receive one study day a week to work on our coursework which is incredibly helpful for us to complete our task.

6a. How much support do you receive from your training provider?


Our apprentice managers are very supportive as they come to see us to help and give guidance of our work. I feel that there is a very supportive attitude within this company as everyone is always happy to help as support is just a phonecall/email/ conversation away.

6b. How much support do you receive from your employer?


I feel that VM have a great attitude towards supporting us. Our mentors are with us everyday to guide us through our course and teach us how to use our programs.

7. How well does your salary/package meet your costs?


Virgin Media offer a very good apprentice salary as its considerably higher than the average apprentice wage. I'm able to afford all of my living, travel and daily costs, however as I am on an apprentice wage, I'm unable to afford as many social events that I would like to/what my friends are doing.

8. Are there many opportunities outside of work?


There are always charity events you can get involved with outside at work,which gives you a great opportunity to help and engage with other people. We are given additional training to help us with our job roles too,

9a. Would you recommend Virgin Media to a friend? *


9b. Why? *

I have found Virgin Media a great company to work for as everyone is treated very equally and open to conversation. The company is fun, relaxed and incredibly supportive of your work.

10. What tips or advice would you give to others applying to Virgin Media? *

I would say to just be yourself, I feel that Virgin appreciate refreshing, enthusiastic people that have good morals and understand what it takes to be a good colleague. The interview process is long, however it's worth it as it opens up a wealth of opportunities for the future.

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