Duty Technitian at IBM

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
Review Date:

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1. Please give an overview of your role and what this involves on a day-to-day basis:


In IBM, our roles often change so that we can experiance different areas of the business. I used to be a member of the "asset and license team", who were responsible for the tracking of both hardware and software company assets. We would track information like model numbers, serial numbers, locations and financial owners, as well as the security classification of devices, as i am on a secure project. I am now a member of the Duty Technicians, who monitor live systems, and run scripts to analyze data and ensure that we are providing an optimal service for our clients. I used to be responsible for tagging devices and tracking our software contracts, however I now ensure that all live systems are operational and raise alerts when issues pop up. The Duty Technician role is based around shift work, each shift being 12 hours.

2. Have you learnt any new skills or developed existing skills?


I am much more able-bodied with a range of software packages and operating systems. I have learn a lot about the function of PC and server hardware and have greatly improved my communication skills. My overall knowledge of how a business functions has been widened and I feel like i have taken complete ownership of my role.

3. To what extent do you enjoy your programme?


I find the fact that i have a large number of responsibilites very challenging, which aids in my personal development. It has been a fantastic opportunity to both widen my business knowledge, earn substantially more money than virtually any other company offers an apprentice, and also obtain new qualifications, in the field of technology, which i find fascinating.

4. How valued do you feel by IBM?


I feel like i am a permanent member of the workforce, and that the company relies on many of the tasks i personally perform, in order to function properly. I believe that they are very adamant about the importance of being an IBMer and highlight how privileged I am to work for such a renowned company. I do, however, feel they ask for a large amount of your time, and often focus on company benefit, rather than the well-being of workers.

5. How well organised/structured is your programme?


I believe that my program is very well organized, as i spend most of my time doing on the job training, and attend weekly courses for educational purposes once every quarter. This is a great way of allowing the apprentice to both learn, and integrate with the current workforce.

6a. How much support do you receive from your training provider?


An absurd amount of information, courses, and other items can be found on our apprenticeship pages on our website for IBMers. It is very professional and allows individuals to learn at their own pace.

6b. How much support do you receive from your employer?


The support provided by managers is also more than adequate, as we have personal development managers, as well as task managers who we can raise issues of queries with, who are always more than happy to help. I do, however feel that task managers are often more concerned about company benefit, more than the individuals needs.

7. How well does your salary/package meet your costs?


Very well. I am able to afford to live comfortably, as well as purchase many luxuries for myself. IBM covers all travel costs, and will provide accommodation if requested and required. I wish there was an 11 star button!

8. Are there many opportunities outside of work?


There are many social events and approved IBM courses, offered almost daily via email. The ones I have attended are very professional and free of charge.

9a. Would you recommend IBM to a friend? *


9b. Why? *

It may be very tiring, and it is a very demanding company, but the benefits are unparallelled. The pay is good, all expenses are covered promptly, the facilities are adequate, and the entire experience is very rewarding. Not to mention the ability to get company cars, and private healthcare! The pension scheme is also fantastic.

10. What tips or advice would you give to others applying to IBM? *

While it is fantastic, the roles are very reliant on organization skills, and communication skills. It is a career that will require the vast majority of your time, and the amount of personal responsibility is very stressful and quite frankly, ridiculous. If you can handle that, there is no-where better to go!

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