Service Manager at IBM

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£15,000 annually
Review Date:
January 2016

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Service manager - chairing and documenting meeting minutes, generating service governance reports, incident, problem, and change management, assisting with patching activities, handling communications, etc.

2. Have you learnt any new skills or developed existing skills?


On this particular role, I've achieved the ITIL Foundation qualification, and developed communication skills and professional skills through on-the-job tasks and learning. A lot of the skills I have learned are through the day-to-day tasks I perform.

3. To what extent do you enjoy your programme?


I have enjoyed my program - Despite being new to the working world, I have been treated as a valued member on each project I've been on - particularly on this one. The people I have worked with over the years have been extremely friendly and helpful, making me feel welcomed. The education has also been very interesting.

4. How valued do you feel by IBM?


I feel very valued by IBM - my work gets recognised and appreciated by my project team, and my achievements have been noted in the past by both the project team, and my general manager.

5. How well organised/structured is your programme?


The project is fairly well structured, with mandatory courses being outlined for us, and plenty of opportunities to take project-specific courses, where required. The structure of having different managers for different apprentices also means that each manager has more time for us, if needed.

6a. How much support do you receive from your training provider?


We get informed of upcoming courses that may appeal to us, and there is a large variety of training available.

6b. How much support do you receive from your employer?


If we require support for any reason, we can speak to our managers or our task managers to see what can be done to address any issues we have - I have particularly noticed this on my current project, where the assistance and support I have received has been very constructive and helpful, as well as friendly.

7. How well does your salary/package meet your costs?


The pay packet when you join as an apprentice is very generous, with several pay raises occurring throughout the apprenticeship, along with further potential pay raises or bonuses based on positive end-of-year performance reviews

8. Are there many opportunities outside of work?


It all depends on where you are based - I have been on projects where several get-togethers get planned on a regular basis (e.g. to meals or movies), and my current project tends to have meals out to celebrate holidays or major milestones.

9a. Would you recommend IBM to a friend? *


9b. Why? *

It is a company that, despite its size, values the inputs of every individual. It is also a great way to start your career in the technology industry. There is also a place for everyone - you don't have to know every programming language or in-depth knowledge of networks in order to join.

10. What tips or advice would you give to others applying to IBM? *

Keep a positive attitude through each step of the application process - every part you complete is another step closer to being on the program

Be enthusiastic and be prepared for the application process and interviews - perhaps put together a portfolio in order to show your abilities.

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