DWP Service Management Associate at Accenture

Start Date:
Newcastle Upon Tyne North East
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£1,056 monthly
Review Date:
January 2016

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I currently work in Service Management. In my role, the main areas that I am involved in are to raise New Tasks, Problems and Release Instances on the Department of Working Pensions account. This involves using software called DWNG and RTC. I am in regular contact with numerous clients that are connected with Accenture as I help to raise and support their needs.

2. Have you learnt any new skills or developed existing skills?


In this role, I have been able to improve my communication skills due to the amount of clients that I am in contact with, whether it is over the phone or by email. I have also gained experience of the work that goes on, on the DWP account. I was able to learn in a relative short space of time, what needs to be done and the correct process on how to do it. Additionally, by shadowing my colleagues, I am constantly improving my knowledge in new areas such as NPS Incidents and RPA Incidents. Due to the amount of work involved in Service Management, I am always building my knowledge on new areas and projects.

3. To what extent do you enjoy your programme?


I think that this apprenticeship has been fantastic so far as it has given me the experience and knowledge to thrive in a big company. This apprenticeship has helped me gain valuable skills and shown that I can cope with anything that comes at me. I am hoping that I am able to pass this apprenticeship and move onto bigger things within Accenture.

4. How valued do you feel by Accenture?


I feel very valued within Accenture due to the amount of feedback that I get when work is completed to a good standard. Due to me having regular one to one sessions with my Line Managers as well, it gives me an insight into how they think of my work, and since I am always getting positive feedback, it has shown that I am a valued member.

5. How well organised/structured is your programme?


The apprenticeship is well structured and organised as it has a set plan for the apprentices that come in. I was able to complete college assignments in my first year and also manage a job role. By passing the college assignments, I was able to move onto the University work where I gained more experience and shown I can manage work and university assignments together as I have passed all assignments so far.

6a. How much support do you receive from your training provider?


I receive a large amount of support from my training provider as I am able to ask them for help when needed and they are able to give me regular feedback on the work that I submit.

6b. How much support do you receive from your employer?


I receive huge amounts of support from my employer as they can help me with any issues that I may have and they can also point me in the right direction on how to improve my performance.

7. How well does your salary/package meet your costs?


My current salary meets all my costs as I do not have that many expenses that need to come out due to me still living at home. Therefore I am able to spend my money wisely without ever feeling that it has run out too soon.

8. Are there many opportunities outside of work?


There are quite a few opportunities to get involved in outside of work such as the voluntary work that is regularly advertises. I get involved with the sport activities such as the Business League that Accenture are involved. This is good as it helps to get to know more employees withing Accenture.

9. Would you recommend Accenture to a friend?


9b. Why?

I would recommend this to a friend as I believe this is a fantastic opportunity to get involved in as it provides you with a full degree without having to pay the costs but you are also gaining work experience at the same time which will help when the apprenticeship finishes and your a full time employee.

10. What tips or advice would you give to others applying to Accenture?

The best tips would be to present yourself in a smart way, dress appropriately when turning up to assessment days and interviews and make sure to get involved in all the activities on the assessment days to make yourself noticed.

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