Parts advisor at PSA Group

Start Date:
2014
Location:
Bristol
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
Review Date:

Review Score

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10
  • Covering the front counter and dealing with customer queries in an efficient and friendly manner.
  • Provide efficient and helpful customer service
  • Advising customers on vehicle parts, components and accessories
  • Handling telephone enquiries from customers and other branches on a daily basis.
  • Taking orders for parts which are required by colleagues
  • Ordering fresh stock when required from suppliers
  • Controlling and organising the storage of large amounts of stock
  • General administrative tasks such a photocopying, filing, faxing and scanning
  • Provide cover for various tasks for colleagues

2. Have you learnt any new skills or developed existing skills?

10/10

Yes like conmunication skills,team work and up selling items to customers.

3. To what extent do you enjoy your programme?

6/10

not much as i found it hard to fit and felt quite under pressure bysome colleagues

4. How valued do you feel by PSA Group?

9/10

as a apprentice i felt very valued as they were quick to set me up and suppoet me.

5. How well organised/structured is your programme?

8/10

the apprenticeship was avaerage on how it was organised and structured as i felt i need a little more input on how i was doing and what goals to achive over the months.

6a. How much support do you receive from your training provider?

8/10

quite alot as there was alot of input over the vists from the academy and alot of support when i was stuck on coursework

6b. How much support do you receive from your employer?

9/10

I had good support from my employer as they help through sitiuations which im stuck/confused on.

7. How well does your salary/package meet your costs?

10/10

It supports all my needs through the month and also have abit left over.

8. Are there many opportunities outside of work?

9/10

by gettin the qualification yes there can be as companys are looking for well trained parts advisors

9a. Would you recommend PSA Group to a friend? *

Yes

9b. Why? *

they are a good company to work and there are many benifits for working for them.

10. What tips or advice would you give to others applying to PSA Group? *

always ask for help as there are customers can be affected by the mistakes.

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