Parts advisor Review

by Stellantis

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

- Covering the front counter and dealing with customer queries in an efficient and friendly manner. - Provide efficient and helpful customer service - Advising customers on vehicle parts, components and accessories - Handling telephone enquiries from customers and other branches on a daily basis. - Taking orders for parts which are required by colleagues - Ordering fresh stock when required from suppliers - Controlling and organising the storage of large amounts of stock - General administrative tasks such a photocopying, filing, faxing and scanning - Provide cover for various tasks for colleagues

10/10

2. Have you learnt any new skills or developed existing skills?

Yes like conmunication skills,team work and up selling items to customers.

10/10

3. To what extent do you enjoy your programme?

not much as i found it hard to fit and felt quite under pressure bysome colleagues

6/10

4. How valued do you feel by Stellantis?

as a apprentice i felt very valued as they were quick to set me up and suppoet me.

9/10

5. How well organised/structured is your programme?

the apprenticeship was avaerage on how it was organised and structured as i felt i need a little more input on how i was doing and what goals to achive over the months.

8/10

6a. How much support do you receive from your training provider?

quite alot as there was alot of input over the vists from the academy and alot of support when i was stuck on coursework

8/10

6b. How much support do you receive from your employer?

I had good support from my employer as they help through sitiuations which im stuck/confused on.

9/10

7. How well does your salary/package meet your costs?

It supports all my needs through the month and also have abit left over.

10/10

8. Are there many opportunities outside of work?

by gettin the qualification yes there can be as companys are looking for well trained parts advisors