Apprentice Client Service Advisor at Aon

Start Date:
North East
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£16,000 annually
Review Date:
June 2015

Review Score

8.6 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Apprentice Client Service Advisor Daily tasks include providing continued support to our clients throughout their insurance renewal and policy period Internal interactions occur with colleagues within the office and brokers in our Leeds office External interactions are made with insurers and clients I'm responsible for the day to day assistance of my bank of clients, ensuring their renewals and requests are completed

2. Have you learnt any new skills or developed existing skills?


Since the continuation of my level 3 apprenticeship onto the level 4 apprenticeship, I have continued to study towards my professional qualifications. Aon are keen for all members of staff to partake in internal training courses. Since the begining of my apprenticeship I have attained the Cert CII qualification.

3. To what extent do you enjoy your programme?


The work is particularly challenging, however extremely rewarding. I enjoy assisting clients and receiving recognition from them. My colleagues are fantastic and assist me at every opportunity. The scheme far and a way exceeded my expectations.

4. How valued do you feel by Aon?


I feel relatively valued by Aon. My collegues are always keen to recognise my accomplishments and my manager is also keen to acknowledge my accomplishments. I have been involbed in a number of task and projects, the biggest being the Brathay Apprentice Challenge.

5. How well organised/structured is your programme?


The programme is extremely well structured. There is a 2 week induction, monthly exam training in addition to external training and study days provided aroud the time of exams. The programme is run by an outside company, however overseen by Aon's early careers team. The programme has ran smoothly and we are all aware of what is expected by the end of the apprenticeship and how we are to achieve it.

6a. How much support do you receive from your training provider?


Our training provider provides vast amounts of support. We meet our trainer once a month for exam training and she is always accessible should we have any questions. The provider seems keen to assist us throughout our apprenticeship and to see us succeed at the end.

6b. How much support do you receive from your employer?


My employer provides decent support.Contacts within the company are always accessible, and collegues are always willing to provide support in times of need and when I have any questions. Similar to the provider, the employer seems keen to assist us throughout our apprenticeship and to see us succeed at the end.

7. How well does your salary/package meet your costs?


The salary is more than competitive for the local area and for an apprenticeship. For a young apprentice this salary should be more than sufficient to live adequately on.

8. Are there many opportunities outside of work?


Aon hold an annual global services day where colleagues are urged to take hours out of work and to volunteer in the local community. There are also a number of company events which staff are urged to partake in, as well as other events held by insurers and the local CCI institute.

9. Would you recommend Aon to a friend?


9b. Why?

The job is extremely rewarding and the scheme is well organised and tailored for you to succeed. Aon are extremely keen to promote apprenticeships and they have invested a lot of time and effort into them over the past few years. There are plenty of opportunities within the organisation and the salary is also very good.

10. What tips or advice would you give to others applying to Aon?

The application process is very stringent as Aon are looking for the best candidates. You will apply initially online and then if successful be asked to attend an assessment day. This consists of an interview, team activity and timed assessment. If you are applying make sure you are happy to put in a lot of effort. This effort will be worth it in the end and help you succeed in your career at Aon.

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