Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am customer service advisor in financial crime, I help customers with any queries that they have in relation to reviews and foreign payments

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed lots of existing skills, teamwork, leadership, customer service.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I enjoyed it quite a lot and felt like I had quite a lot of support which was helpful

    8/10

  • 4. How well organised/structured is your programme?
  • |t was very well organised, it was clear what was required and when this would be undertaken

    10/10

  • 5. How much support do you receive from your employer?
  • I recieved a fair amount of support from my employer, it could have been better but I still recieved some support

    7/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I received a lot of support from the training provider, the support I received was really good and helped a lot

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I think it helped me have better knowledge of the entire industry which is good and helped me advance skills I use in my day-to-day role

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yes there are extra-curricular activities

    7/10

  • 9a. Would you recommend NatWest Group to a friend?
  • Yes


  • 9b. Why?
  • I think it is a good work place and offers lots of different career progression options


  • 10. What tips or advice would you give to others applying to NatWest Group?
  • it is a good place to work and is great if you are looking to build a career


Details

Level 2 Apprenticeship

Customer Service

Manchester

May 2025


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