Customer services advisor Review

My role within the team is to help with lending to business customers. I do background research on businesses to determine the risk in lending. I also help with heightened monitoring customers who are businesses that are struggling.

Skills such as communication, analytic skills, organisational, time keeping and mathematic skills have been developed throughout my role so far. It has also helped with my confidence.

I really enjoy my programme as it is a completely new field that I have joined so there is a lot to learn which keeps me busy. The role that I do is very interesting and important which also makes me feel important.

I think it is organised quite well as in there is a lot of support and materials available. The time table for deadlines and training sessions is good. However, they have been a few mix ups with some sessions.

My manager always offers his support and will give me extra time for my apprenticeship work if needed.

We have a few drop in calls to raise any questions if needed and I can reach my apprentice coach through email if needed.

It gives me the general information on banking which is a good foundation to build upon. It helps to understand the basics.

There are many social activities and networking events that I can attend.

Yes

It is a good company to work for, there are many perks such as benefits, working from home etc. For an apprenticeship the pay is good which sets it apart form other employers and the training is helpful.

Set yourself apart from all the rest by bringing something excellent to the table and embrace the journey by making the absolute most out of it.