Senior Financial Services Customer Advisor Review

by NatWest Group

Best Apprenticeship Employer

Rating

7.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Advising customers of maturity via email. Taking new deposits. Answering calls. Onboarding new customers. Handling complaints. Breaking deposits. Taking and acting on future instructions for deposits.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Confidence. Assertiveness. Digital skills. Professional conduct over the phone.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the time I get to learn and practise for the exam.

    8/10
  • 4. How well organised/structured is your programme?

    • Very well structured. Units are easy to distinguish. Information is not difficult to remember.

    9/10
  • 5. How much support do you receive from your employer?

    • No support in terms of apprenticeship. I am always allowed to work on my own without disruption.

    5/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My coach is always on hand to help and the sessions are very informative and the recordings are very handy to brush up on missed information.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The learning and note taking for the qualification helps me when making notes and training on the job.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are gatherings, charity events as well as Winning together.

    7/10
  • 9a. Would you recommend NatWest Group to a friend?

    • Yes

  • 9b. Why?

    • The work-life balance is far better than most roles. The work is easier to complete once fully trained.

  • 10. What tips or advice would you give to others applying to NatWest Group?

    • Ensure that your training is clear and complete. Make sure your team members know what you want to learn and need help with. They will sometimes not teach you properly if you do not speak up.

Details

Level 3 Apprenticeship

Finance

Stoke-on-Trent

May 2025

View More Reviews
Recruiting? See how we can help you