Credit customer service - apprentice Review

by NatWest Group

Best Apprenticeship Employer

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • To assist credit card query's

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes alot of new skills - espically comunication skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • I do enjoy the program quite a lot - unfortunately due to mental health i have been on break of learning.

    10/10
  • 4. How well organised/structured is your programme?

    • Very organised

    10/10
  • 5. How much support do you receive from your employer?

    • Alot of support - especially with my mental health

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Very good support

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 9/10
  • 9a. Would you recommend NatWest Group to a friend?

    • Yes

  • 9b. Why?

    • Out of all companies i've worked for easily the best job I've had

  • 10. What tips or advice would you give to others applying to NatWest Group?

    • To be confident and be ambitious

Details

Level 2 Apprenticeship

Banking

Southend-on-Sea, UK

May 2025

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