Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Providing customer service to members of the pension scheme such as answering questions, calculating benefits etc and relaying it to the member via email, letter or phone

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed my customer service skills and how to cope with many responsibilities in the workplace

    9/10

  • 3. To what extent do you enjoy your programme?
  • 8/10

  • 4. How well organised/structured is your programme?
  • It is reasonably well organised with alot of help being provided when needed.

    7/10

  • 5. How much support do you receive from your employer?
  • I receive lots of support and am able to contact many different people not only at the same stage as me but also those more experienced.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • At first I didn't receive as much as i would have liked but that was quickly fixed and in the second half i received all the help i needed

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel like it gives me more of an understanding of pensions that I have not covered purely on the team.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Very little extra curricular activities

    2/10

  • 9a. Would you recommend WTW to a friend?
  • Yes


  • 9b. Why?
  • I think it is a good job that offers all the needed help in a nice workplace. I have always felt very welcomed and enjoy working at the company.


  • 10. What tips or advice would you give to others applying to WTW?
  • be enthusiastic and show an interest.


Details

Level 3 Apprenticeship

Customer Service

Welwyn Garden City

April 2025


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