1. Please give an overview of your role and what this involves on a day-to-day basis:
As a funeral arranger I arrange funerals. I deal with the families, I liase with third parties- doctors, crematoriums, churches, ministers etc do paperwork. I advise families in the best possible choices for their loved ones.
2. Have you learnt any new skills or developed existing skills?
I would say I have developed existing skills- I alerady had the basic knowledge of how to arrange a funeral but have really developed that knowledge and now have a deeper understanding of the laws and practises regarding fuenrals.
3. To what extent do you enjoy your programme?
I enjoyed this programme immensley, I learnt things that I wouldn't have learnt straight away and looked into things that I never knew we did.
4. How valued do you feel by Co-op?
I feel very valued by the Co-op, giving you the opportunity to do an NVQ in a job I feel passionate about is not something that other companies do.
5. How well organised/structured is your programme?
At the begining it was a bit unorganised- I got given my books and wasn't sure what to do, but once I met with my NVQ assesor and she explained to me I understood and from then on it became more structured.
6a. How much support do you receive from your training provider?
A lot of support- I was always able to contact my trainer and no question seemed silly.
6b. How much support do you receive from your employer?
I received the perfect amount. I wasn't rushed into getting it done, I was given the time and the facilites to do everything I needed to do.
7. How well does your salary/package meet your costs?
The salary meets my expectations. As I am a employee of the co-operative group I receive a discount with I can use in food, stores, electrical etc
8. Are there many opportunities outside of work?
There are plenty of opportunities outside of work, as a funeral arranger we get heavily involved with the community of your local branch.
9. Would you recommend Co-op to a friend?
Before Funeralcare I worked for the Co-operative Food I feel very passionate about everything that the Co-op stands for. It's ethical and not only does it care about the people that work for them but the communities in which they serve. It's a trusted name and somewhere I am proud to work.
10. What tips or advice would you give to others applying to Co-op?
That the people that work for the co-operative group are passionate about their jobs and all work as a team. It's not a place for individuals.
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