Service Analyst at Unilever

Start Date:
North West
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£15,000 annually
Review Date:
June 2015

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Service Analyst in Network Services - mainly on the reporting and inventory management side. Manage supplier inventory using audits and error finding to ensure it is accurate and up to date. Interact with supplier inventory manager. Also reporting, create presentations for service reviews.

Mainly work on service improvement plans.

2. Have you learnt any new skills or developed existing skills?


ITIL v3 Foundation, currently working towards a Level 4 BTEC and Open University foundation degree. Learned how to be professional and more organised, and how to communicate well with colleagues

3. To what extent do you enjoy your programme?


I enjoy it very much. The work is challenging, which is good as I get to experience a lot of different ways of working. The team is great, couldn't ask for a more supportive manager and department. The company really looks after its employees and wants to further its employee learning. I enjoy working here

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4. How valued do you feel by Unilever?


I feel very valued, I was thanked on a global call by my manager and director for the work I have done on inventory management. I am constantly being thanked for the work I do, I hope I can be an asset to my team if they need me.

5. How well organised/structured is your programme?


It was a bit of rocky start as we were the first IT apprentices in the north to be inducted, so there were a few hiccups. Now everything has settled I feel like it is more structured. Only lingering problem is support from BTEC assessor, but this is under review.

6a. How much support do you receive from your training provider?


Open University is great, tutors always on hand to help out. BTEC is a bit of a rocky road, but this is under review with our co-ordinator and training provider themselves.

6b. How much support do you receive from your employer?


My manager is great, anything I need she will try and help out in some way. HR used to be a lot more involved with our apprenticeship but now that our contact has left the company I don't really feel like we are supported in any way by HR as we are seen as an outside entity. We have our own supervisor in Stafforce who is more than helpful.

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7. How well does your salary/package meet your costs?


The salary is great, obviously not enough to move out on but a decent wage for an apprentice. Travel costs are low as I live locally, and any travel outside of this we can claim back.

8. Are there many opportunities outside of work?


A lady on my team manages the charity events in Unilever so I am always eager to join in with these activities, for example in September I am helping out at a local gardens to do some weeding/general upkeep.

9. Would you recommend Unilever to a friend?


9b. Why?

It is a great company, really value their staff and the culture is great. Love the collaborative feel of working in Unilever, meeting people in different teams to achieve a goal. the location of Port Sunlight is also lovely, really picturesque, and the staff discount is great!

10. What tips or advice would you give to others applying to Unilever?

For me the application process was: online application, online assessment, telephone interview, assessment centre, interview. So I would suggest writing down all the questions you think you could be asked, and think of good answers to them and learn them. That way you aren't so flustered in the interview/assessment centre and can focus on being you. Try to engage with everyone in the assessment centre, even if you aren't doing an activity your employers are still watching you. Being friendly goes a long way!

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